ZUKCORE — REFUND POLICY
Last Updated: August 9, 2026
This Refund Policy applies to digital products, software, licenses, subscriptions, and other digital services purchased through ZukCore.com ("Website").
ZukCore provides digitally delivered software products.
Because our Products are digital, there is generally no physical product that can be returned.
Except where a refund is required by applicable law, purchases are final and are not refundable once digital delivery, License activation, or access to the purchased Product has begun.
By purchasing a Product, you acknowledge that digital delivery may begin immediately after purchase.
If you are a consumer and applicable law grants you a statutory right of withdrawal, that right will apply unless a valid legal exception applies.
For digital content supplied electronically, the right of withdrawal may be lost once delivery begins where:
Nothing in this Refund Policy is intended to restrict any mandatory consumer rights that cannot legally be excluded.
If you have completed a purchase but the purchased Product has not been delivered to you, please contact ZukCore support.
We will make reasonable efforts to resolve delivery problems.
Where applicable law gives you a right to cancel the contract because the Product was not supplied as required, that right remains unaffected by this policy.
If you experience a technical issue with a Product, contact ZukCore support before requesting a refund.
We may request relevant information, screenshots, error messages, logs, or other information necessary to investigate the issue.
Where reasonably possible, we will attempt to resolve technical problems.
A temporary issue caused by CS2, Windows, Steam, FACEIT, anti-cheat software, or another third-party service does not automatically qualify for a refund.
ZukCore Products may be affected by updates to CS2, Windows, Steam, FACEIT, anti-cheat systems, or other third-party services.
Temporary incompatibility caused by such an update does not automatically entitle the customer to a refund.
ZukCore may release updates or fixes when reasonably possible.
ZukCore does not guarantee that your Steam, CS2, FACEIT, or other gaming account will remain unbanned.
Account bans, restrictions, suspensions, or other actions taken by third-party platforms do not automatically qualify for a refund.
By purchasing a Product, you acknowledge the risks associated with using third-party software and services.
If you believe you have been charged multiple times for the same purchase, contact us with the relevant transaction information.
We will investigate duplicate transactions and handle them in accordance with applicable law.
Refund requests relating to unauthorized or fraudulent transactions may require additional verification.
If you believe a transaction was made without your authorization or there is a genuine billing issue, contact us before initiating a payment dispute where reasonably possible.
Fraudulent or abusive chargebacks may result in suspension or termination of the associated account or License, subject to applicable law.
If a Product is offered as a recurring subscription, cancellation of a subscription prevents future renewal but does not automatically create a refund for a period that has already begun, subject to applicable law.
Any subscription-specific terms displayed at checkout will also apply.
For refund or billing questions, contact:
ZukCore
Email: [CONTACT EMAIL]
Please include:
Where a refund is legally required or otherwise approved by ZukCore, refunds will generally be issued through the original payment method where technically possible.
Processing times may depend on the payment provider or financial institution.
ZukCore may update this Refund Policy from time to time.
The current version will be published on ZukCore.com with the applicable "Last Updated" date.